We are open and shipping during COVID-19! We now offer free US shipping on all orders of $50 or more!

Store Policies

Refunds

Once an order has began processing we are unable to offer a refund. Because of the work involved due to each mask being made to order we cannot offer refunds. We also cannot offer refunds once the item is shipped and received. Due to the hygienic nature of the product we can not accept returns/exchanges as well. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your mask is defective or not what you ordered we will replace your mask at no additional fee. We cannot provide a refund or exchange for a defective or incorrect item. 

 

Modifications

All standard orders are given a 1 hour modification window before processing. If the order needs to be modified and is modified within the 1 hour modification window then we will modify the order per the request. Any modification placed after the 1 hour modification window may or may not be able to be modified. If you need to modify an order after the 1 hour modification window, email us immediately at buildyourownmask@gmail.com to see if we are able to assist your request. Additional fees may apply. 

Unfortunately we are unable to cancel or modify any rush order. Rush orders are processed immediately so that we are able to ship immediately. We do not offer a wait window for rush orders.  

Cancellations

All standard orders are given a 1 hour cancellation window before processing. As long as the order is cancelled within the 1 hour cancellation window then a full refund will be processed. Any cancellation placed after the 1 hour window may or may not receive a refund. If you need to cancel an order after the 1 hour cancellation window, email us immediately at buildyourownmask@gmail.com to see if we are able to move forward with a cancellation. 

Unfortunately we are unable to cancel or modify any rush order. Rush orders are processed immediately so that we are able to ship immediately. We do not offer a wait window for rush orders.  

Processing Times

Our standard processing time is 1 - 3 business days, however due to the increase in order volumes, processing may take up to 5 business days. Orders placed on/after 3 pm CST will begin processing the next day.  While we aim to process all orders within one processing business day this may vary based on the size and/or complexity of the order. Please allow up to (3) days for an order to process.

If you require express processing we charge an additional $5 rush fee per mask. Express processing is shipped same day unless order is placed on/after 3pm CST. When order is placed between 3pm CST up until 11:59pm CST then the order will be shipped by 10 am next day. Any orders placed from 12 am CST to 2:59 pm CST will be shipped same day by 5:30 pm CST.**

Shipping

We offer several different shipping options to fit your needs. Listed below are ship options and time frames.

Shipping Options
Ship Times
Price
Processing Times
Standard Shipping
3 - 5 business days
$5.95
1 - 3 days processing*
Priority Shipping
2 - 3 business days
$8.95
1 - 3 days processing*
Express Shipping
1 - 2 Business days
$19.95
1 - 3 days processing*
Next Day Shipping
1 Business Day
$49.95
1 - 3 days processing*
Overnight Shipping
Overnight
$109
1 - 3 days processing*
International Shipping
7-14 business days
Depending on the destination and customs restrictions.
varies
1 - 3 days processing*
We use USPS, UPS, FedEx or DHL to ship our orders.  We provide tracking numbers for all of our orders!
Mask Shipping Carriers USPS UPS FEDEX DHL

International Shipping
We ship almost everywhere in the world! Some countries might be excluded or require a business or a tax ID to ship to; don’t worry, we will contact you if there are any of these issues with your shipment. Shipping rates vary based on weight and distance; estimated cost will be calculated at checkout.

Please Note: Customers are 100% responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee and orders will not be refunded because of unwanted additional fees. Please be sure to check with your local post office to find out fees before placing an order.

*Current processing times may take up to 5 business days to process. Processing times vary for wholesale, bulk, and custom orders. We will provide you with a personalized ship time when you place a wholesale, bulk, or custom order.
**Express processing times may vary depending on order size and complexity.